Commonly Asked Customer/Member Questions + Guidance
Frequently Asked Member Questions + Answers
How do I cancel or upgrade/downgrade my membership?
You can manage your membership by logging into your Toki Wallet and finding the Manage Membership Button. This will allow you to cancel, downgrade or upgrade.
Can I use two codes at checkout?
This is dependent on the brands settings
What if I created a coupon but didn't use it at checkout?
You can easily access your coupons later
How does the Apple Wallet pass work?
It works as an extension of your referral link
How do I download my Apple Wallet pass?
You can download your Apple Wallet pass from within the wallet
Do my points/store credit expire?
This is dependent on the brand settings
How do I login?
Logging into the Toki wallet is easy and syndicated with Shopify
How do I spend my points/store credit?
There are three different ways a member can spend their credit/points
How do I redeem my gifts?
You can redeem your gifts directly through the Toki Wallet
How to I redeem the rewards in my VIP Tier or Membership Tier?
Membership + VIP Perks are always accessible through the Membership List block
How does Cashback work?
Toki's Cashback is powered through Stripe allowing you send money back to your customers bank.
Training your Team on Using Toki
How can I see how many points/how much credit someone has?
Seeing the status of a certain profile member is easy
How to merge two customer accounts
If necessary you can always merge two customer profiles together so the data is shared on one account
How do I give someone points/store credit (or take them away)?
You can give and remove credit at any time in one click