Frequently Asked Member Questions + Answers

How do I cancel or upgrade/downgrade my membership?

You can manage your membership by logging into your Toki Wallet and finding the Manage Membership Button. This will allow you to cancel, downgrade or upgrade.

Written by Nora
Updated 11 months ago

Can I use two codes at checkout?

This is dependent on the brands settings

Written by Nora
Updated 11 months ago

What if I created a coupon but didn't use it at checkout?

You can easily access your coupons later

Written by Nora
Updated 11 months ago

How does the Apple Wallet pass work?

It works as an extension of your referral link

Written by Nora
Updated 10 months ago

How do I download my Apple Wallet pass?

You can download your Apple Wallet pass from within the wallet

Written by Nora
Updated 11 months ago

Do my points/store credit expire?

This is dependent on the brand settings

Written by Nora
Updated 11 months ago
Written by Nora
Updated 11 months ago

How do I login?

Logging into the Toki wallet is easy and syndicated with Shopify

Written by Nora
Updated 11 months ago

How do I spend my points/store credit?

There are three different ways a member can spend their credit/points

Written by Nora
Updated 11 months ago

How do I redeem my gifts?

You can redeem your gifts directly through the Toki Wallet

Written by Nora
Updated 11 months ago

How to I redeem the rewards in my VIP Tier or Membership Tier?

Membership + VIP Perks are always accessible through the Membership List block

Written by Nora
Updated 11 months ago

How does Cashback work?

Toki's Cashback is powered through Stripe allowing you send money back to your customers bank.

Written by Nora
Updated 7 months ago

Training your Team on Using Toki

Written by Nora
Updated 10 months ago

How can I see how many points/how much credit someone has?

Seeing the status of a certain profile member is easy

Written by Nora
Updated 11 months ago

How to merge two customer accounts

If necessary you can always merge two customer profiles together so the data is shared on one account

Written by Nora
Updated 11 months ago

How do I give someone points/store credit (or take them away)?

You can give and remove credit at any time in one click

Written by Nora
Updated 11 months ago