Frequently Asked Member Questions + Answers

How do I cancel or upgrade/downgrade my membership?

You can manage your membership by logging into your Toki Wallet and finding the Manage Membership Button. This will allow you to cancel, downgrade or upgrade.

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Updated 2 months ago

Can I use two codes at checkout?

This is dependent on the brands settings

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Updated 2 months ago

What if I created a coupon but didn't use it at checkout?

You can easily access your coupons later

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Updated 2 months ago

How does the Apple Wallet pass work?

It works as an extension of your referral link

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Updated 2 weeks ago

How do I download my Apple Wallet pass?

You can download your Apple Wallet pass from within the wallet

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Updated 2 months ago

Do my points/store credit expire?

This is dependent on the brand settings

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Updated 2 months ago
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Updated 2 months ago

How do I login?

Logging into the Toki wallet is easy and syndicated with Shopify

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Updated 2 months ago

How do I spend my points/store credit?

There are three different ways a member can spend their credit/points

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Updated 2 months ago

How do I redeem my gifts?

You can redeem your gifts directly through the Toki Wallet

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Updated 2 months ago

How to I redeem the rewards in my VIP Tier or Membership Tier?

Membership + VIP Perks are always accessible through the Membership List block

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Updated 2 months ago

How do I get cashback?

Cashback is facilitated through an integration with Stripe

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Updated 2 months ago

Training your Team on Using Toki

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Updated 4 weeks ago

How can I see how many points/how much credit someone has?

Seeing the status of a certain profile member is easy

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Updated 2 months ago

How to merge two customer accounts

If necessary you can always merge two customer profiles together so the data is shared on one account

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Updated 2 months ago

How do I give someone points/store credit (or take them away)?

You can give and remove credit at any time in one click

Written by Nora
Updated 2 months ago