How to personalize Attentive SMS messages with Toki properties

If you are looking to make SMS messages more personal, you can customize the message with Toki properties such as "You have 50 points" or "You are $10 away from the next tier".
Written by Nora
Updated 3 weeks ago

If you are looking to make SMS messages more personal, you can customize the message with Toki properties such as "You have 50 points" or "You are $10 away from the next tier". Here is how you can find your properties and add them to an SMS message:

Here is a list of all the properties we support:

  • Toki_points_earned: The customer's total historical points earned
  • toki_point_balance (if you are using points-as-credit, see below): The customer's current available points balance that they can use now,
  • Toki_tier_name: The name of the tier the customer is in now
  • Toki_loyalty_nt_points: The number of points the customer must earn in order to proceed to the next tier.
  • Toki_nt_amount: The amount the customer must spend in order to proceed to the next tier. This property will show the default currency defined in your account settings.
  • Toki_nt_name: The name of the next tier that customer will unlock.
  • Toki_referral_link: The customer's unique referral link. If you are running a code-based referral program, see below for attributes for code-based referrals.
  • Toki_has_account: True/False depending on if the customer has an account with the platform or not.
  • Toki_referrer_email: The email of the customer to send the referral to the friend.
  • toki_referrer_name: The first name + last name of the advocate (if that information is available).
  • toki_${CHALLENGE_NAME}challenge_completed_at: The challenge that this customer has completed
  • toki_voting_activity_${ACTIVITY_NAME}: The answer that the customer gave for the voting activity OR zero party data activity completed (we know this is a little confusing!)
  • apple_wallet_download_url: This will be replaced with a link to download the your users Apple Wallet pass
  • toki_tier_rewards: Rewards associated with current tier
  • toki_nt_rewards: Rewards associated with next tier
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